OUR TRIAL PERIOD AND MONEY BACK GUARANTEE

At The Tuba Exchange, we want to give you as much flexibility as possible while you make your decision. Of course we hope that you will be completely satisfied with your purchase and the advice of our experienced staff! But if you do need to make a return, here's what you'll need to know. Please read the following carefully.

Instruments (as well as cases and gig bags) have a trial period of 7 days. Here’s how it works: You make a purchase via our website or here at the store. We send out (or you pick up) the instrument. Once the instrument has been received by you, you must let us know within 7 days if you're going to keep it or return it to us. We can help with the necessary paperwork if an instrument has to come back via motor-freight. If we shipped the instrument to you, and you need to ship it back, you may also be asked to supply us with tracking numbers (so we can confirm its arrival at our shop). If you do not notify us within the 7 day trial period, any purchased item(s) will be considered sold and will be your property.

Please Note:

• A returned instrument must be sent back in the same box in which it was shipped.
• Return shipping charges are your responsibility. Also note: the original shipping charges are not refundable.
• A returned instrument must be returned via the same carrier by which you received the item. (i.e., if we shipped to you via UPS, you must return the item, fully insured, via UPS.)
• We may require full security payments on certain items sent "on approval."
• Damage sustained or loss of any item in transit to us or while in your possession is your responsibility.
• If an instrument is returned, there will be a 3% restocking fee. Please note that some manufacturers impose a 20% restocking fee, which would be in addition to the 3% standard restocking fee. Refunds for returned orders will be issued via company check unless otherwise requested by the customer, but please take note that refunds via credit card will incur additional card fees by the bank.
• Cases and gig bags have a 7 day return policy. If they do not fit your needs, we must be notified within this 7 day window. All mouthpiece and special orders are final.

As always, we want to make sure you're happy with your purchase. If you have any questions or concerns, please don't hesitate to contact us by phone or email, or just stop by!