Trial period

The Tuba Exchange (TE) offers a trial period for all new and used instruments purchased that are regularly kept in stock. In the event of a return, the customer must inform TE of intent to return the order within 7 days of their receipt of the instrument, prior to shipping the return. The return must arrive at TE within 14 days of receipt, in the same condition in which it was sent to the customer. The customer is responsible for any damage incurred while the instrument is out on trial. The customer is responsible for paying all freight charges for returned instruments as well as the original shipping charges. If an instrument is returned, there will be a 3% restocking fee. Please note that some manufacturers impose a 20% restocking fee, which would be in addition to the 3% restocking fee. Refunds for returned orders will be issued via company check unless otherwise requested by the customer, but please take note that refunds via credit card will incur additional card fees by the bank.

Any fees, if charged to The Tuba Exchange by any credit card company, bank, or payment service (PayPal for example), for an order will not be refunded to the customer, as they are generally not refunded to The Tuba Exchange.

Also NOTE: Cases and gig bags have a 7 day return policy. If they do not fit your instrument or your needs, we must be notified within this 7 day window. All mouthpiece and special orders are final.

Warranties 

New Tuba Exchange and St. Petersburg instruments come with a 2-year warranty against verified manufacturer’s defects including parts and labor to remedy such defects. Excluded from this warranty are finish flaws, finish wear, deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity, and parts due to normal wear. Dents and/or damage to the instrument are also not covered by the warranty. Cases and gig bags are also excluded from the warranty. Please note: the 5 year warranty applies only to the original purchaser.

Used St. Petersburg and TUBA EXCHANGE branded instruments are covered by a 1-year warranty limited to the cost of materials and labor needed for the instrument to be in playing condition. Dents and/or damage are not covered by this warranty. Cases are also excluded from this warranty. All other used instruments are sold as-is, and have no warranty, but note you still have the 7-day trial period, which allows you to return the instrument for a refund.

ALL WARRANTY WORK MUST HAVE APPROVAL FROM TE PRIOR TO ANY WORK BEING DONE.

Warranties for other brands of instruments, will be dictated by their own respective factory warranty policies.

Delivery

YOU SHOULD INSPECT YOUR PACKAGE PRIOR TO SIGNING ANY SHIPPING DOCUMENTS. By signing for a delivery without inspection and without notating visible damage on the delivery receipt, claims against the carrier for any shipping damage will most likely be voided. The Tuba Exchange assumes no liability for damage or loss incurred during transit, but we will assist in filing any damage claims with the carrier. If there is concealed or hidden damage you must notify the carrier within 24 hours of receiving the shipment. Failure to notify within 24 hours will negate any liability with the carrier, and they will not pay any claims.

Online pricing

While we make every attempt to insure all prices posted are accurate, we are only human, and sometimes a listed price is not accurate. Please note that all orders placed online via our website will be checked prior to shipping to insure pricing is correct. If it is found that a price was not accurate, we will inform you promptly of the discrepancy, and work with you to arrive at an amicable resolution. If an agreement cannot be reached, we will promptly refund any money paid to TE.